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Why CEM platform for operational resilience in banking?
Zsuite helping banking industry prevent facility disruptions
CEM for Banking & Finance Industry
Operational resilience, business continuity, and crisis management need a dynamic and innovative approach to support the growth of today’s digitally advanced banking operations and financial services. No matter the size ㅡ all types of financial institutions strives to scale with the ever-increasing threat scenario ㅡ by responding and mobilizing threat remediation action rapidly. Ensure automated threat detection with visual risk intelligence, crisis response, and incident management using one single unified CEM platform ㅡ instead of siloed and dispersed tools across operational risk zones. Gain access to Zapoj to drive organizational resilience and increase your banking system’s ability to maintain operational efficiency and keep people and customers informed and safe.
Scaling business resiliency by minimizing disaster impacts
Drive Performance Efficiency for Critical Equipment
Minimize risks to critical equipment and assets (laptops, tablets, computers, smartphones, data centers, ATMs, kiosks, etc) while maintaining cost-effectiveness and resource efficiency. Use maps and location intelligence to build end-to-end asset monitoring to prevent equipment failure and restore operations without causing service disruption and customer frustration.
Zapoj CEM allows leaders to use a holistic approach through a common operating picture, which improves context and situational awareness and mobilizes the right activation team to handle the incident before it emerges as a severe threat.
Smart maps and location intelligence delivers real-time asset tracking and analysis. Using Zapoj CEM, managers can automate data-driven workflows across threat zones to share real-time updates and reduce errors.
Use Zapoj CEM to tap into the potential of predictive analytics, which enhances the prediction abilities to detect the health of your assets and provides a real-time understanding of initiating maintenance processes if needed to improve performance.
Minimize Impacts on Supply Chain Operations
Build a supply chain resiliency into your financial services knowing that your supply network could fall to unforeseeable external shocks at any time. Track connected devices along the supply chain networks to predict threats ahead of time and gain data-driven decision-making capabilities with Zapoj CEM.
Create rule-based workflows to escalate through a multi-channel delivery path during critical situations and improve crisis response anywhere and anytime.
Visual risk intelligence allows you to predict situations in real-time before, during, and after critical events to better prepare for risk mitigation without wasting time and unnecessary resources and increase the operational efficiency of your logistics.
Anticipate threats and their impacts on your supply routes. Visualize logistics movement in real-time and optimize it to prevent risks of damage, waste, and loss by alerting the supply chain practitioners.
Maintain operational efficiency at facilities
All your branches need organizational resiliency to support operational efficiency. Severe weather, pandemic, and man-made disasters can disrupt operations at your financial and banking branches, where customer services can be impacted. From incident communication to safety alerts and crisis management, Zapoj ensures facility operations.
Get the ability to build geospatial layers on the facility using Zapoj. Fetching data points accelerates the correlation of threat zones and helps identify risk in real time and continue operations.
Location intelligence allows fetching data and plotting them to maps, to help identify risks to your assets and mobile emergency preparedness efforts with the response teams in the facility zone.
Build and customize digital workflows to communicate threats with the right team on-call. Emergency response teams get contextual awareness and rapidly mitigate crisis impacts.
Increase IT system efficiency
The massive digital transformation that takes place to streamline the banking and financial processes is prone to growing cybersecurity threats and IT incidents. With the ability to detect threats using IoT connectivity, Zapoj CEM improves risk analysis and coordination to deliver robust IT system resilience.
Using geospatial capabilities, Zapoj CEM enables the correlation of threats across IT systems to remove the guesswork and improve accuracy in threat detection. With enhanced threat predictability, IT incident alerting can be automated to prevent the impact.
By leveraging the automation technology, the IT team can optimize digital workflows and mobilize the right resources to mitigate the IT incident event in real-time, thus reducing the IT team burden, and improving efficiency while enhancing Mean Time to Resolve (MTTR)
Data analytics is a huge plus of Zapoj CEM which improves the audit of your IT incident management strategy. Combining all data points, you can easily identify room for improvement and prepare a better action plan for future IT incident management.
Keep your people and staff informed and safe
Severe weather, coronavirus threats, and man-made disasters can put your people and employee at risk. Account for each of their safety by leveraging coordinated emergency response and location intelligence to keep them informed and safe- no matter where they are.
Get your employees to opt-in for critical messages as they travel or work off-field. During evolving threats like viruses, active-shoot out, or public unrest, reach the right people on their devices and keep them informed to ensure their safety and security.
As critical events like fire or massive shootouts erupt, real-time alerting helps you keep your people safe. Mass notifications can be configured in multiple languages to simplify understanding and accelerate rescue efforts.
Zapoj for Banking & Financial Services
Zapoj as a SaaS-based critical event management platform empowers banking and financial institutions to operational efficiency and resilience with a powerful suite of tools. Zapoj solutions that comprise visual risk intelligence, location intelligence, mass communication, and IT alerting provide an unprecedented edge in mitigating the impacts of threats on your financial services and reinstating your operations within a short period of time.
Frequently Asked Questions
Following are the some of the important use cases of Zapoj CEM Platform
- Cybersecurity: CEM can be used to monitor and analyze data from various IT systems, such as servers, networks, and applications, to identify potential security breaches and to trigger incident response procedures when necessary.
- Compliance: CEM can be used to monitor and analyze data to ensure that banks are in compliance with various regulations, such as the Payment Card Industry Data Security Standard (PCI DSS) and the General Data Protection Regulation (GDPR).
- Risk Management: CEM can be used to identify, assess, and manage various types of risks, such as credit risk, market risk, and operational risk. This can help banks to make more informed decisions about lending, investments, and operations.
- Business Continuity: CEM can be used to develop and implement plans to ensure continuity of operations in the event of a disruption. This can include incident response, crisis communication, and business continuity planning.
- IT Event Management and Alerting: CEM can be used to collect monitoring data of various systems and applications and provide alerts to IT staff when a potential issue is detected. This can help to identify and resolve issues before they become major problems, helping to minimize downtime and improve overall IT performance.
- Reporting and Analytics: CEM platforms can also provide reporting and analytics capabilities that allow banks to better understand their risks and vulnerabilities, and to make more informed decisions.
Zapoj CEM can help banks to identify risks that might have been missed using traditional BCM approaches, better understand the potential impact of a risk, predict the likelihood of future events, automate risk monitoring, provide predictive analytics, and streamline operations. Additionally, it increases the overall resilience and agility of the bank to adapt to changes and disruptions.
Zapoj CEM is a proactive approach to BCM, whereas traditional BCM is reactive. CEM focuses on anticipating and preventing disruptions before they happen, whereas traditional BCM focuses on responding to disruptions after they occur. CEM also provides organizations with a more comprehensive view of their risks and vulnerabilities and allows them to make more informed decisions.
Yes, by identifying and mitigating risks before they happen, CEM can help to reduce the impact of disruptions on the bank and its stakeholders. CEM also includes incident response, crisis communication, and business continuity planning to ensure that organizations can respond effectively to disruptions, minimizing the impact on their operations.