How it works

One Unified Platform. Multiple services

Discover the next generation of CEM, incident detection, and response solution built for the digital world.

Zapoj - Solutions

Situational awareness and Risk Intelligence

Major Incident
management

Critical
communications

IT Event management

Response team communications and collaboration hub

How Zapoj Platform Works?

Zapoj SaaS Products enable organizations to automate the process of managing critical events and team communications in one cohesive platform.

Zapoj is the only cloud-based business communication platform in the world, architected on a single code base to deliver multi-tenant capability with high security, speed, scale & resiliency necessary to communicate globally either for Critical Event Management communications, Team communications, collaborations, or for Mass communications.

Discover

Zapoj Visual Risk Intelligence helps visualize and orchestrate critical event management (CEM). When a risk is detected near an asset, people or supply chain location, Risk Intelligence automatically generates an alert and provides tools to discover and take immediate action to mitigate the impact. This empowers your team to know early, know the Situation to Act Now.

Visual Risk Intelligence enables organizations to

Gain common operating picture from internal & external threats
Act with confidence and improve the efficiency of Security Operational Teams
More management controls
Reduce costs and disruptions

Action

Zapoj Incident Management can quickly launch response teams when a risk event impacts an asset or business. Further notifies all impacted people using a combination of pre-built workflows per Risk Event type, personnel, procedures and multi-model communications that work together in an emergency to react, understand and respond for Incident Response teams.

Critical Event Management solutions enable organizations to

Build workflow intelligence per Risk Event to reduce errors
Highly customized to meet business needs and verticals
Improves Mean time to Resolve
Ensure consistent messaging
Alert only staff who is on duty or on-call
Assign tasks for response teams to follow up
Incident and communication tracking for compliance needs

Collaborate

With inbuilt communication and collaboration services, response teams can collaborate either on chatops or web audio/video conference calls, and as well securely share relevant standard operating procedure documents or checklists to follow and update tasks assigned to them.

Response Teams collaborations enables organizations to

One platform for response teams and their work
Create virtual war rooms using web conferences no matter where your response teams are
Provide visibility into who’s doing what, when services, impacted assets or supply chains are restored, which response teams need help
Build an end to end secure communication and collaborations

Examine

Incident Management teams can examine or make sure if impacted business operations, assets, services or people are fully restored or if there is a need for another means of notifications to be sent to response teams until a proper communication is established.

Ensure business operations are back to normal

Validated responses, update relevant stakeholders
Post-mortem analysis
Make sure responses adhere to the regulatory compliance

Analyze

“Know how it went”- with analytics applied throughout the process to understand the existence of any delays or bottlenecks in resolving events, and with key metrics for managing efficient process improvement over time.