There's immense pressure on the leaders of retail businesses to be vigilant and to be able to handle critical situations such as store closures, product recalls, Supply chain issues, IT Downtimes, Employee Safety issues and more. To make retail operations more efficient and customer-centric, Zapoj CEM is built to provide essential features and functionalities that help take control of situations well in advance and offer solutions to growth.
Vulnerabilities from critical events- natural disasters, active shooter, fire, and pandemic can force retailers to stop their operations. With Zapoj CEM’s threat intelligence you can detect types of risks that lead to store closure and help in drafting a faster recovery plan, this simplifies restoring operations at retail.
Retail industry experts cannot deny the failures of quality assurance at various points, triggering product recalls more often. Getting a CEM platform to manage your recall campaign process could be an efficient way for a faster resolution. Zapoj CEM simplifies your handling of recall campaigns and offers an enhanced customer experience with an end-to-end data-driven approach.
Critical events that prevent the safe transportation of goods are a major hurdle for logistics that lead to waste of inventory, revenue loss, fines & penalties and compromised customer experience. From transit to destination, supply chain resilience solutions are the need of the hour to quickly assess risks of critical events and offer faster resolutions. Retail industry can Leverage Zapoj to improve visibility into your supply chain operations round the clock and reinstate lost profits.
With so many sites to observe, the retail workforce is no longer limiting their services to onsite only. They are more of a mobile workforce today - they are off-field, in-the-air, or on-the-road so that retail operations can run smoothly. Zapoj CEM orchestrates its dashboard with pre-configured monitoring capabilities to track and pull in threat data in real-time to activate response teams, unleash rescue efforts and implement remediation plans during an emergency to keep people safe.
Changing with the shifting customer expectations is paramount to building a more reliable and loyal retail business. Cyber security, IT Infrastructure Downtimes and application outages impact retail business to the core. IT incident management is an innovation engine for retail IT systems and beyond. At Zapoj, CEM means providing comprehensive IT incident management solutions that improve efficiency and build an excellent retail experience.
An AI-powered CEM tool like Zapoj can handle a massive number of critical events and their consequences swiftly. By empowering retailers with such a high-end CEM tool, any type of critical event is easy to handle. If anything leaders at retail need to ensure resilience today, it is CEM, which is indeed an important component to survive and sustain future risk.