Ready to be in control?
More on Zapoj
Importance of Critical Event Management to Business
Get Clients Thinking about the ROI of Critical Event Management Platform
Critical Event Management
Manage critical events that impact your business operations
With built-in AI-powered Visual Risk Intelligence, critical event workflows and incident communications improve the response team's productivity and crisis communications, thereby efficiently maintaining business continuity
Platform & Products
Visual Risk Intelligence
Get a common operating picture of critical events that impacted or may impact your organization assets
Quick situation assessment of any external or internal critical risks that your organization assets going through using Zapoj's Visual common operating picture
Automated alert generation by Zapoj's risk intelligence whenever a risk is detected near an asset or employee location
Risk intelligence data from over 100 different sources to provide a comprehensive view of worldwide ongoing risks
Track your supply chain in real time and detect critical events that impact your supply chain based on location and context
Identify the spread of infectious diseases based on geographic location and exposure of your assets
Real-time tracking or forecasting of storms, air quality, and pollution levels for your organization-specific geographic zones to help better prepare for the impact
Incident Management
Ready to launch workflows with response teams, standard operating procedures, and communication paths.Analytics to identify gaps and improve mean time between failures
Built-in workflow Intelligence to reduce errors. Highly customizable incident templates centric to a given business to meet their needs and verticals.
Alert only staff who is on duty or on-call. Bring responders, stakeholders, on to the common page during Incidents
Two-way communications on multiple channels like SMS, email, voice call, chatops to alert and send instructions to response teams
Digital workspaces for response teams to communicate and collaborate using Chat, Web Conferences, Secure file share drives and tasks to track the progress of incident resolution
Incident post mortem analysis on SLA’s like MTTA, MTTR, and overall MTBF. Analyze business continuity processes or procedure gaps and areas to improve.
Role-based access permissions, compliance audit reports on who got alerted, when they responded, and on notes from incident operators.
IT event management
Automated IT incident response team activations for your always-on processes and services
Deduplicate all alerts from monitoring tools. Reduce noise from alerts using event intelligence and launch response teams when needed.
Highly customizable workflow templates to handle ITIL business processes and services. Reduces unwanted errors while under stressful conditions.
Plan on-call staffing schedules. Alert only staff who is on duty or on-call. Escalations based on SLA times.
Leverage existing Monitoring and ITSM tools, integrate with Zsuite with the click of a button.
Digital workspaces for response teams to communicate and collaborate using Chat, Web Conferences, Secure file share drives and tasks to track the progress of incident resolution.
Alert analytics, Alert-to-Incident conversion analysis, response teams performance evaluations, and other key metrics like MTTA, MTTR, and MTBF.
Mass communications
A comprehensive notification solution to keep your contacts informed before, during, and after major critical events
Custom feature-rich message template to deliver the message on an omnichannel platform.
Reusable and customizable workflow templates to meet the demands of various departments in an organization.
Geo-targeted messages based on the specific geographic location of the target contact.
Draw zones with custom polygon shapes and deliver messages only when a specific contact enters defined custom zones.
Target the contact, not a device. Deliver messages via SMS, email, voice calls, and Social media based on target contact preference or operator broadcast settings.
Generate reports on who received messages, on what device, the delivered time, and the confirmation time for compliance needs.
Integrations
Integrate with your SaaS apps using Zsuite's pre-built integration workflows without a single line of code.
Form-based flow designer workflows to integrate your favorite SaaS application in no time.
Zsuite APIs allow you to integrate complex services with Zsuite services to go beyond the integrations we provide.
Frequently Asked Questions
Not needed. Based on the use case solutions we had already bundled products. For more information please refer to our bundled plans page. If you want to implement across the organization for multiple use case solutions then you can use our enterprise grid plan.
Zapoj uses multiple cloud vendors data centers at various geolocations for redundancy and high availability . We have engineered the Zapoj platform using distributed and elastic scale micro service architecture for better throughput and performance of platform products.
Yes, Customer data is fully encrypted while on wire using SSL certificates and on disk encryption once it's stored in databases. Zapoj delivers enterprise-grade security at every layer, adhering to multiple compliance certifications, including SOC 2, ISO/IEC 27001 and is GDPR-compliant. For more information please refer to Security Practices under terms and conditions.
Zapoj provides integration as part of the platform for customers to easily onboard and keep in sync with your critical assets (Contacts, Facilities, IT CMDB and Supply chain) . We know every organization is different, so we support a variety of data import methods and assign a dedicated Customer Success Manager to help you determine the best possible option for importing and keeping your contact data in sync.