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IT Event Management
Fundamentals of IT Incident Management
Automate IT incident response for always-on services
Manage the aftermath of an IT service disruption, interruption, security breach, cyberattack, change management issues also known as IT Incidents. The goal is to handle the situation in a predictable way that limits damage and reduces recovery time and costs.
Eliminate the noise and improve your response team's productivity
Reduce system noise and increase productivity by applying noise reduction techniques such as suppression, deduplication, and service routing.
On-call management and automated alert routing
Easily create and manage on-call calendars and shifts for your team with Zapoj CEM Oncall Management. Set up standard or custom shift rotations, such as weekly, weekend, overnight or Monthly. Schedules can be viewed and synced with popular mobile devices.
Automated precise Incident Response by Integrations
Design incident response workflows for any impact level with Zapoj's no-code/low-code integration builder. Quickly mobilize responders, engage stakeholders, and send status updates.
Bring your own stack and integrate with ease
Support both App based and Event API integrations, so that you can integrate you favorite monitoring tools.
Reporting, compliance and role-based access
Insights and visibility at microscope depth and telescope breadth to gain complete information on how an incident was handled.
Related Products
Unified platform, multiple critical event management products
Visual Risk Intelligence
Visual Risk Intelligence helps visualize and orchestrate critical events and assets. When a risk is detected near an asset or employee location, Risk Intelligence automatically generates an alert and provides tools to discover and take immediate action to mitigate the impact. This empowers your team to know early, know the Situation to take action.
Critical Incident Management
Custom build Incident workflow template with personnel, procedures and communications that work together in an emergency to react, understand and respond for Incident Response teams
Mass Notification Management
Enables organizations to send notifications contact paths to individuals or groups using lists, locations, and Geo intelligence. This comprehensive notification solution keeps your contacts informed before, during and after all events like operational incidents, and emergencies.
Frequently asked questions
Zapoj’s CEM Platform, IT Event Management product empowers developers, DevOps, IT operations and business leaders to prevent and resolve business-impacting IT incidents for exceptional customer experience. When revenue and brand reputation depends on customer satisfaction, Zapoj IT Event Management arms organizations with the insight to proactively manage IT Services disruptions that may impact customers across their IT environment.
With hundreds of native integrations, on-call scheduling & escalations, machine learning, business-wide response orchestration, analytics, and much more, Zapoj’s IT Event Management gets the right data in the hands of the right people in real time, every time.
With hundreds of native integrations, on-call scheduling & escalations, machine learning, business-wide response orchestration, analytics, and much more, Zapoj’s IT Event Management gets the right data in the hands of the right people in real time, every time.
Zapoj’s IT Event Management is a hybrid AIOPS and Major Incident management product, not a monitoring system. It consumes data coming from your existing monitoring tools, understands the patterns, trends in the data then decides on when to notify , whom to notify( right skilled resource) and what details to provide in the Incident ticket . This increases Mean time to identify the problem, Mean time to launch the Incident and decreases over all Mean time between Failure of IT Services.
Without IT Event Management, all your existing monitoring tools events are directly sent to the IT Operation teams to manually figure out the patterns, trends and root cause problems before involving a skilled resource. This manual process increases Mean Time to Identify the problem and increases your IT service down time, from a human point of view consuming monitoring tools events data adds a lot of Noise and Fatigue on IT Operations teams.
Without IT Event Management, all your existing monitoring tools events are directly sent to the IT Operation teams to manually figure out the patterns, trends and root cause problems before involving a skilled resource. This manual process increases Mean Time to Identify the problem and increases your IT service down time, from a human point of view consuming monitoring tools events data adds a lot of Noise and Fatigue on IT Operations teams.
- IT Event Intelligence
- Automated Incident Response
- On-call Management & Escalations
- Actionable IT Service Analytics
Common popular monitoring tools used with Zapoj IT Event Management are Datadog, New Relic, Dynatrace, Grafana, Manage engine, Nagios, Pingdom, Amazon Cloudwatch and Splunk. However, you can integrate virtually any monitoring tool with Zapoj IT Event Management via Event API.
Yes. Zapoj’s IT Event Management allows you to group integrations into IT services that mirror your Business services. Each IT service has its own associated notification and rules. This automatically routes Incidents to the people best able to resolve them.
Yes, Mass Notification product is part of Zapoj CEM mobile app. Please download from iOS App store and Android Play store
No. ITSM tools (i.e ServiceNow, Remedy, Cherwell) allows organizations to define and manage CMDB (Configuration Management Database) , Service Tickets, Change Management process and Incident Management.
Zapoj's IT Event Management offers AIOPS, Automated Incident Response , On-call schedule / escalations and Actionable IT Service analytics.
Zapoj IT Event Management products leveagres ITSM tools for CMDB definitions for IT Services , Change tasks from Change Management and correlates this data with events coming from Monitoring tools.
Zapoj's IT Event Management offers AIOPS, Automated Incident Response , On-call schedule / escalations and Actionable IT Service analytics.
Zapoj IT Event Management products leveagres ITSM tools for CMDB definitions for IT Services , Change tasks from Change Management and correlates this data with events coming from Monitoring tools.